Privacy Policy

01Who We Are

Signature Elevator Pvt. Ltd. ("Signature Elevator", "we", "us") is a manufacturer, service provider and wholesaler of elevators and lifting solutions, registered in India and operating from Q9GQ+2JF, Fourth Ln, DAV Teacher's Colony, Shahpur, Gorakhpur, Uttar Pradesh 273014.

We are the data fiduciary responsible for the personal data described in this policy. If you have any question about how we handle your information, contact us using the details at the end of this page.

02Information We Collect

We collect only what we need in order to answer your enquiry and deliver our services:

• Contact details you give us — name, phone number, email address and the site or building address relevant to your enquiry.
• Enquiry details — the message you send us, the products you are interested in and any specifications you share.
• Service records — where we install or maintain a lift for you, the records required to service that equipment safely.
• Technical data — IP address, browser type, device type and pages visited, collected automatically when you browse this website.

We do not ask for, and you should not send us, payment card details, government identity numbers or any sensitive personal data through the website contact form.

03How We Use Your Information

We use the information described above for the following purposes:

• To respond to your enquiry and prepare a quotation.
• To carry out a site survey, install equipment and provide maintenance and support.
• To meet our safety, inspection and record-keeping obligations.
• To improve this website and understand which pages are useful.
• To send service reminders or company updates where you have asked to receive them.

We do not sell your personal information, and we do not use it for automated decision-making or profiling.

04Cookies and Analytics

This website uses a small number of cookies. Strictly necessary cookies keep the site working and cannot be switched off. Analytics cookies, where enabled, help us count visits and see which pages are read most.

You can block or delete cookies in your browser settings. Blocking strictly necessary cookies may stop parts of the site from working correctly.

05Sharing and Disclosure

We share personal information only where it is necessary, and only with:

• Service providers who work on our behalf — for example hosting, email delivery or installation subcontractors — under a duty of confidentiality.
• Regulators, inspectors or authorities where we are legally required to do so.
• Professional advisers such as auditors or lawyers, where necessary.

We do not transfer your personal information outside India except where a service provider we use stores data abroad, in which case we take reasonable steps to ensure it remains protected.

06Data Security

We apply reasonable technical and organisational measures to protect personal information against loss, misuse and unauthorised access. Access to enquiry and service records is limited to staff who need it to do their job.

No method of transmission over the internet is completely secure. While we work to protect your information, we cannot guarantee absolute security of data sent to us online.

07Data Retention

We keep enquiry records for as long as needed to respond and for a reasonable period afterwards. Where we have installed or serviced equipment, we keep the associated safety and service records for as long as required by applicable law and for the working life of that equipment.

08Your Rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you may:

• Ask what personal data we hold about you and request a copy.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to erase personal data where we no longer need it.
• Withdraw consent for marketing communications at any time.
• Raise a grievance with us, and escalate to the relevant authority if unresolved.

To exercise any of these rights, contact us using the details below. We will respond within a reasonable period.

09Third-Party Links

This website may link to third-party sites, including map and social media services. We are not responsible for the privacy practices of those sites, and we encourage you to read their policies.

10Children's Privacy

This website is intended for business and adult consumer use. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

11Changes to This Policy

We may update this policy from time to time. The date at the top of this page shows when it was last revised. Material changes will be highlighted on this page.